Shipping & Delivery Policy — HomoeoIndia.com
Last Updated: 02/12/2023
This Shipping & Delivery Policy applies only to physical products (printed notes, books, or study materials) purchased through HomoeoIndia.com.
Digital products like online test series, courses, and MCQs are delivered instantly and are not covered under this policy.
1. Order Processing Time
Orders are processed within 1–3 business days.
Orders placed on Sundays or national holidays are processed on the next working day.
If there is a delay due to stock shortage or high order volume, we will inform you via Email/WhatsApp.
2. Shipping Timeline
Once dispatched, the estimated delivery time is:
7–10 working days for most locations in India
10–14 working days for remote, rural, or difficult-to-reach locations
Delivery timelines may vary due to:
Weather conditions
Courier delays
Festivals or public holidays
Local restrictions
3. Delivery Partners
We ship your orders through trusted and reliable courier partners, including:
India Post (Speed Post / Registered Parcel)
Delhivery
DTDC
Bluedart
Ekart
Any other reputable courier available in your region
We choose the best courier service depending on:
Your location
Shipping speed availability
Product weight and size
4. Shipping Charges
Shipping charges depend on:
Weight of books/notes
Delivery location
Courier charges
Any shipping fee will be displayed at checkout before you pay via Razorpay.
5. Order Tracking
Once your order is dispatched, we will send you:
Tracking ID
Courier Partner Name (e.g., India Post, Delhivery, DTDC)
Tracking link
Tracking details will be shared via Email or WhatsApp.
6. Delivery Attempts
For most couriers including India Post:
2–3 delivery attempts may be made
If the address is incorrect, unreachable, or the phone is switched off, the package may return to us
If the order returns due to customer error, re-shipping charges may apply.
7. Damaged or Wrong Product Delivered
If the delivered item is:
Damaged
Defective
Incorrect
You must contact us within 48 hours of receiving the package with:
Clear photos of the item
Optional: Video while opening the package
Order ID
Payment ID
We will provide a replacement or a suitable resolution.
8. Lost or Missing Shipments
If India Post or any courier partner marks your shipment as lost or untraceable, we will:
Resend the product at no additional cost, or
Issue a refund (as per your preference)
9. Refund in Case of Failed Delivery
If the order cannot be delivered due to courier issues or stock problems, we will:
Initiate a refund through Razorpay
Refund will be credited to the same payment method used during purchase
Typical duration: 7–10 working days (bank dependent)
10. No Cancellation After Dispatch
Once your order has been dispatched:
❌ Cancellation is not allowed
❌ Refund for change of mind will not be provided
Dispatching and handling costs are already incurred at that stage.
11. Contact for Shipping Help
For any help regarding shipping, tracking, or delivery:
📧 Email: hello@homoeoindia.com
📱 WhatsApp: +91 84292 06664
🌐 Website: https://www.homoeoindia.com
We usually respond within 24–48 hours.
12. Policy Changes
HomoeoIndia reserves the right to update or modify this Shipping & Delivery Policy anytime.
Changes become effective immediately upon posting.
